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The Band Hall
PO Box 100855
Nashville, TN 37224
USA

Local Phone: 615-252-2263
Toll Free: 800-398-3064

Payment

• Credit Card: We accept Visa, Mastercard, Discover and American Express. There is a 2% “Prepaid Discount” when a credit card is used to pay in advance.
• Payment with order: There is a 5% “Prepaid Discount” when a check or money order is received with your order.
• School Purchase Order: You may fax or mail a school purchase order.
• Charge Approved School Account: Please call if you are interested in opening an account. Terms for approved accounts are net 30 days. Costume and band uniform orders require a 50% deposit and design approval before production can be scheduled.
• Sales Tax: Tennessee customers must include 9.25% sales tax or provide a blanket certificate of exemption.

SSL Certificate Authority

Shipping

We strive to ship each order in world record time.

Orders received by 3:00 pm for in stock items will be shipped the day the order is received. All orders are shipped UPS. If you would like to use an alternate method please call 800-398-3064 to arrange. If you are ordering an item we do not have in stock, you may incur additional shipping charges.

Actual freight will be determined at shipping and added to your total. We ship ground unless you specify Next Day, 2nd Day or 3rd Day. There is an additional cost for these delivery services which will be calculated once the items have been prepared for shipment.

Flag poles and oversize boxes will incur additional shipping charges.

If you have any questions regarding shipping costs please call 800-398-3064.

Returns

All returns must be authorized. The Return Authorization number assigned must appear on the package being returned or it will be refused. Only full unopened 25-yard bolts of fabric are returnable. Cut fabrics may not be returned. There is a 15% restocking fee on all returns. Freight charges will not be refunded. No returns are permitted after 30 days from date of invoice. Flag and costume orders may not be canceled or returned.

Claims

Please open packages upon arrival to check for damage or discrepancy. You must call UPS or Federal Express within 10 days to file a claim for damaged merchandise. Save all cartons and shipping materials. Please call The Band Hall to report any shortages or mistakes with your order. We will immediately make the necessary corrections.

Minimum Orders

The costume and flag prices listed on this website are for orders of 6 or more. Orders of 5 or less will incur an additional charge of $5.00 – $25.00 per item (if the items are in stock, there is no additional charge incurred). Feel free to call and inquire. All fabrics are available in full-yard increments. Please note, there is 3 yard minimum for China Poly Silk.

Collections

There is a $20.00 charge for each returned check. Any invoice remaining unpaid after 30 days is subject to a 1% per month delinquency fee (12% annually). In the event that action is required on the part of The Band Hall to collect the amount owed, the buyer shall pay all cost of collection including reasonable attorney fees.